Guest Relations Agent

Wyndham Grand Ath
  • Post Date: March 5, 2024
  • Apply Before: January 1, 2028
  • Applications 1
  • Views 43
Job Overview

Job Vacancy: Guest Relations Agent

Position Overview: We are currently seeking a dynamic and customer-focused individual to join our team as a Guest Relations Officer at Wyndham Grand Athens. The Guest Relations Officer plays a pivotal role in ensuring that guests have a memorable and enjoyable experience during their stay. If you have excellent communication skills, a passion for hospitality, and a commitment to exceeding guest expectations, we invite you to apply for this position.

Key Responsibilities:

  • Welcome guests upon arrival with a warm and friendly demeanor, providing personalized assistance and ensuring a smooth check-in process.
  • Act as a liaison between guests and hotel management, addressing inquiries, concerns, and special requests promptly and professionally.
  • Anticipate guests’ needs and preferences, offering personalized recommendations and assistance to enhance their stay.
  • Coordinate special arrangements for guests, such as arranging transportation, booking reservations, and organizing special events or celebrations.
  • Handle guest complaints and resolve issues effectively, demonstrating empathy and a commitment to guest satisfaction.
  • Conduct regular follow-up with guests to ensure that their needs are met and expectations are exceeded throughout their stay.
  • Maintain a thorough knowledge of hotel facilities, services, and local attractions to provide accurate information and recommendations to guests.
  • Assist with VIP and loyalty program guests, providing personalized services and amenities to enhance their experience.
  • Collaborate with other hotel departments, including front office, housekeeping, and food and beverage, to ensure seamless guest service.
  • Monitor guest feedback and reviews, identifying trends and opportunities for improvement, and implementing initiatives to enhance guest satisfaction.

Qualifications:

  • Previous experience in guest relations, customer service, or a similar role in the hospitality industry is preferred.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues.
  • Strong problem-solving skills, with the ability to resolve issues effectively and maintain composure under pressure.
  • Attention to detail and the ability to multitask in a fast-paced environment.
  • Positive attitude and a genuine passion for providing exceptional service.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Proficiency in additional languages is a plus.
  • Knowledge of hotel management systems and Microsoft Office applications is desirable.
  • Fluency in English, an additional language is a plus.

Education: Bachelor’s degree in hospitality management, Business Administration, or a related field preferred.

Join our team:

If you are dedicated to delivering outstanding service and creating memorable experiences for guests, we encourage you to apply for the position of Guest Relations Officer at Wyndham Grand Athens. Join our team and be part of a culture that values excellence and guest satisfaction. Send your resume in cv@zeusintl.com. Apply now and take the next step in your hospitality career with us!

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