Job Overview
For over 50 years, bluegr Hotels & Resorts has been an ambassador of excellence and
sustainable development, combining the three pillars of quality tourism: exceptional locations,
exemplary services, authentic experiences. With three luxury hotels in Crete – Minos Beach art
hotel, a member of Design Hotels, the wellness destination Minos Palace hotel & suites, and the
family-friendly Candia Park village, one in Athens – the boutique Life Gallery Athens, and one
in Rhodes – Sunprime Miramare Park suites & villas, bluegr has won important international
distinctions, including the “Great Place to Work” certification for its exceptional work culture,
and has been awarded a 5-star recognition from the EFQM Business Excellence Organization.
Guided by the conviction that culture and hospitality are inextricably connected, bluegr, through
the G&A Mamidakis Foundation, supports and promotes excellence and innovation in
contemporary art.
We are currently looking for an upbeat Front Office Agent to join our city hotel in Athens
Life Gallery.
Responsibilities:
• Welcome the Hotel guests, provide prompt, courteous and efficient service to all guest, so
as to achieve a high level of customer satisfaction through personalized service from
arrival till departure.
• Conduct in room & hotel familiarization and assist guest in hotel enquiries/ requests/
activity.
• Maintain an up-to-date knowledge of hotel information and local services, including
operating hours, promotions, events, attractions and any allied information to respond to
guest queries.
• Process accounts from check in to check out, ensuring accurate postings of all incidental
charged using Front Office system.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Sell guests rooms to walk in guests. Oversee the achievement of team up selling targets.
• Demonstrate a complete understanding of the hotel’s policies, operating procedures and
service standards and have full knowledge of the hotel facilities and events.
• Prepare customer’s account and guest’s history.
• Assist in dealing with customer complaints in an effective manner providing solutions as
quickly as possible.
• Promote teamwork and quality service through daily communication and coordination
with other departments.
• Bookkeeping and Finance duties (balancing cash accounts, end of shift reports etc.)
• Operate in a safe and environmentally friendly way to protect guests and colleagues.
Ideal candidates should have:
• Degree in Hospitality.
• Minimum 2 years of experience as a Front Office Agent in a 5-star/Boutique hotel.
• Knowledge of Protel PMS.
• Excellent knowledge and use of the English Language.
• Excellent communication skills.
• Passion for Excellence.
• Prioritize, organize, perform job functions with attention to detail, speed and
accuracy and follow up.
• Understand guest’s service needs.
• Friendly and hospitality focused.
• Team player.
• Digital savvy.
• Sales skills.
• Initiator and self – motivated personality.
• Night shift availability.
bluegr Hotels & Resorts offers:
• Continuous training.
• Development opportunities.
• Exceptional work environment with Great Place to Work certification based on
international standards of Business Excellence.
Please send your CV via e-mail to hr@bluegr.com.
For further information please contact 215 5007708 or 215 5007721.
Live the Blue Experience!
Job Detail
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Experience2 Years