Front Office Agent

Bluegr Hotels & Resorts
  • Post Date: April 25, 2024
  • Apply Before: May 24, 2028
  • Applications 0
  • Views 165
Job Overview

For over 50 years, bluegr Hotels & Resorts has been an ambassador of excellence and
sustainable development, combining the three pillars of quality tourism: exceptional locations,
exemplary services, authentic experiences. With three luxury hotels in Crete – Minos Beach art
hotel, a member of Design Hotels, the wellness destination Minos Palace hotel & suites, and the
family-friendly Candia Park village, one in Athens – the boutique Life Gallery Athens, and one
in Rhodes – Sunprime Miramare Park suites & villas, bluegr has won important international
distinctions, including the “Great Place to Work” certification for its exceptional work culture,
and has been awarded a 5-star recognition from the EFQM Business Excellence Organization.
Guided by the conviction that culture and hospitality are inextricably connected, bluegr, through
the G&A Mamidakis Foundation, supports and promotes excellence and innovation in
contemporary art.

We are currently looking for an upbeat Front Office Agent to join our city hotel in Athens
Life Gallery.

• Welcome the Hotel guests, provide prompt, courteous and efficient service to all guest, so
as to achieve a high level of customer satisfaction through personalized service from
arrival till departure.
• Conduct in room & hotel familiarization and assist guest in hotel enquiries/ requests/
• Maintain an up-to-date knowledge of hotel information and local services, including
operating hours, promotions, events, attractions and any allied information to respond to
guest queries.
• Process accounts from check in to check out, ensuring accurate postings of all incidental
charged using Front Office system.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Sell guests rooms to walk in guests. Oversee the achievement of team up selling targets.
• Demonstrate a complete understanding of the hotel’s policies, operating procedures and
service standards and have full knowledge of the hotel facilities and events.
• Prepare customer’s account and guest’s history.
• Assist in dealing with customer complaints in an effective manner providing solutions as
quickly as possible.
• Promote teamwork and quality service through daily communication and coordination
with other departments.
• Bookkeeping and Finance duties (balancing cash accounts, end of shift reports etc.)
• Operate in a safe and environmentally friendly way to protect guests and colleagues.

Ideal candidates should have:
• Degree in Hospitality.
• Minimum 2 years of experience as a Front Office Agent in a 5-star/Boutique hotel.
• Knowledge of Protel PMS.
• Excellent knowledge and use of the English Language.
• Excellent communication skills.
• Passion for Excellence.
• Prioritize, organize, perform job functions with attention to detail, speed and
accuracy and follow up.
• Understand guest’s service needs.
• Friendly and hospitality focused.
• Team player.
• Digital savvy.
• Sales skills.
• Initiator and self – motivated personality.
• Night shift availability.

bluegr Hotels & Resorts offers:
• Continuous training.
• Development opportunities.
• Exceptional work environment with Great Place to Work certification based on
international standards of Business Excellence.

Please send your CV via e-mail to
For further information please contact 215 5007708 or 215 5007721.
Live the Blue Experience!

Job Detail
  • Experience2 Years
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